Refund policy

At Puzzleit, we are committed to ensuring that you receive products of the highest quality. Please read our policy regarding exchanges carefully:

1. Exchanges Only:
   We do not offer refunds. If your product arrives damaged, you can exchange it for another product.

2. Reporting Damaged Products:

   • Customers must notify us of any damage within 7 days of receiving the product.
   • To initiate an exchange, please contact us with your order details and evidence of the damage (photos/videos).

3. Exchange Conditions:

   • The product must be returned in its original packaging and unused condition.
   • Exchanges are only applicable for the same product or one of equal value, depending on availability.

Thank you for choosing Puzzleit. If you have any questions or concerns, please don’t hesitate to reach out to us!